Terms & Conditions
Effective Date: April 1, 2025
Product Pricing and Delivery
Custom USB Drives is not liable for special, incidental, or consequential damages related to omissions or errors in our website or other materials. We reserve the right to change pricing, colors, materials, specifications, and product quantities without notice or obligation.
We specifically disclaim liability for delays in delivery or any resulting damages. Once a shipment has left our premises, Custom USB Drives is not responsible for any loss or damage. Customers must file any shipping damage claims directly with the shipping carrier.
Quoted or acknowledged delivery dates are only estimates. Production times may vary due to seasonal demand, material availability, or custom specifications.
Orders that involve custom packaging, non-standard templates, or manual production processes may take additional time. Customers should confirm delivery estimates with their assigned product specialist.
Submitting new artwork or making revisions after proof approval may result in production delays.
Shipping costs are typically not included in quoted prices. Most orders ship via standard ground service. Larger shipments may require freight delivery. Customers should confirm rates with their product specialist, as fuel surcharges and carrier rates may fluctuate.
Proofing and Artwork Changes
Customer-supplied artwork that adheres to Custom USB Drives’ template specifications will not incur additional charges.
Artwork that requires resizing, bleed adjustments, or manipulation to fit our templates may incur a $38.00 fee.
Sending new files after proof approval may result in re-proofing fees. Customer-requested changes or internal revisions will be quoted as needed.
All proof approvals must be provided in writing.
Payment Terms
Orders must be paid in full before production begins. Payment methods may include credit card, ACH, wire, or other agreed-upon methods. A service fee may apply for PayPal or other third-party platforms.
Unpaid balances beyond the due date will accrue interest at a rate of 1% per month (12% annually). Customers are responsible for any collection costs, legal fees, or administrative fees incurred in the recovery of unpaid amounts.
Custom USB Drives reserves the right to cancel or delay orders if payment or required materials are not received.
Once an order is placed and payment has been received, cancellations are not permitted. Store credit may be issued toward future orders at our discretion.
If a customer fails to complete payment or claim their products within 90 days, Custom USB Drives reserves the right to dispose of or repurpose unclaimed materials without liability.
Intellectual Property Rights
Customers represent and warrant that they hold all necessary rights to reproduce and use any logos, graphics, or other intellectual property submitted for production.
Customers agree to indemnify and hold harmless Custom USB Drives, its affiliates, employees, and partners from any claims or damages arising from intellectual property disputes, including unauthorized use of trademarks, copyrights, or other protected content.
Custom USB Drives reserves the right to request documentation of ownership and may refuse service if intellectual property rights cannot be verified.
We may display photos or images of completed products on our website or marketing materials as examples of our work. If you wish to opt out, please let us know in writing.
File and Data Retention
We assume customers retain backups of all submitted files. Custom USB Drives does not return digital content after production is complete.
Physical materials (if any) will be returned upon request after payment is complete. Files and templates may be retained for up to 12 months. After that period, materials may be deleted or recycled.
Customer files are stored at the customer’s own risk. We are not responsible for loss or damage due to fire, system failure, or other unforeseen events.
Customers are encouraged to maintain their own insurance coverage for valuable materials submitted to us.
Product Warranty and Limitations
Custom USB Drives warrants that all products will conform to the agreed-upon specifications at the time of order. We do not warrant fitness for a specific use, nor do we guarantee color or material consistency across separate orders.
Color appearance may vary depending on screen display or print process. While we make every effort to match proofs, variations may occur between screen previews, production runs, or between different product types.
Defective products must be reported promptly and may be subject to inspection. No returns will be accepted without written authorization and an RMA (Return Merchandise Authorization) number.
If a defect is confirmed, we will replace the affected portion of the order. Refunds will not be issued.
Attorney’s Fees and Jurisdiction
If Custom USB Drives must take legal action to recover payment or enforce these terms, the customer agrees to pay all reasonable attorney’s fees, court costs, and related expenses.
All legal matters will be governed by the laws of the State of Florida. Venue for any disputes will be in Orange County, Florida or another Florida jurisdiction chosen by Custom USB Drives.
Contact
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: privacy@customusbdrives.com
Phone: 1-833-627-1933